Frequently Asked Questions

Orders generally ship within 48 hours of placing your order. Please refer to our shipping page for transit times and expedited shipping policies.

A: Yes! We're dedicated to your online safety and security. As soon as you proceed to checkout, all information is collected via our SSL secure encrypted shopping cart.

Q: Do you wholesale?

Enchanted Gardens is a retail story only and does NOT wholesale. We do not currently offer an affiliate program. Thank you for your interest!

Q: What type of payments do you accept?

Enchant Gardens securely accepts Visa, Master Card, American Express, Discover and Pay Pal.

Q: Do you have a catalog?

Because our products routinely change we do not offer a printed catalog.

A: How do I order?

A: Ordering online is simple and easy. Simply click any of the buy now buttons anywhere on our site. Click continue shopping to keep shopping or click the green checkout button to imitate checkout.

After clicking checkout, you'll be prompted to enter your address. The system will then configure your shipping costs and you'll be able to enter your payment information.

Do you share my information with anyone?

We NEVER share your information with ANY third party. Any information collected is used solely to fulfill your order. You will never receive unsolicited emails, mail, or telephone calls from shopping or visiting Enchanted Gardens. We are dedicated to your online privacy!

Q: Can I use your products outdoors?

We now carry a wide variety of merchandise so please refer individual product descriptions. Our fairy houses and fairy doors are designed for use in your outdoor miniature landscapes and sealed for additional weather protection. Figurines are designed from resin suitable for outdoor gardens.

Q: What is your Return Policy?

We want you to be completely satisfied with your order. Please review our detailed return policies BEFORE placing your order.

A from Enchanted Gardens:

Feel free to contact us with any of your questions, we're happy to help!